Group Sales Manager

March 9, 2024

Group Sales Manager

Department: Marketing & Communications

Reports to: Manager of Donor & Patron Loyalty

Status: Part Time, Hourly

Job Summary

The Group Sales Manager actively prospects for, solicits, and sells group tickets and coordinates the daily operations of the Group Sales program. He/she performs a range of duties including generating and nurturing leads, selling group visits, processing and servicing all requests for groups, handling all group customer inquiries, and producing status reports. The core focus of this position is the development of annual contracts that will realize established annual revenue, ticketing, and attendance goals for the Gulf Coast Symphony and the Music & Arts Community Center.

Duties and Responsibilities

• Identify and pursue strategic opportunities for capturing group ticket sales from targeted constituencies.
• Solicit and monitor leads for Group Sales based on sales and attendance goals set by Marketing team.
• Meet or exceed goals for new and returning group sales contracts.
• Assist Manager of Donor & Patron Loyalty in the formulation and implementation of proactive Group Sales marketing campaigns.
• Maintain database and track Group Sales leads, inquiries, lost business, sales revenue, and provide ongoing status reports to marketing team.
• Develop targeted group outreach events and programs; make personal appearances to sell group tickets.
• Coordinate and process all phases of group contracts; book orders, secure deposits and payments for group ticket sales through Tessitura ticketing system.
• Working with the marketing team, provide direction for all Group Sales collateral production.
• Follow up with group sales customers to determine satisfaction.
• Serve as liaison with the Lee County VCB tourism sales team. Participate in related sales activities, programs, sales missions and tradeshows to achieve the sales targets.
• Perform other duties as requested.

Knowledge, Skills, and Abilities

• Strong organizational and communication skills
• Superb presentation skills
• Ability to interface with wide range of constituent groups
• Budget forecasting, development and management skills
• Basic computer and database skills;
• Strong math aptitude and ability to attend to detail in transactions.

Education and Experience

• Bachelor’s degree required. Business, communications, arts administration, tourism or related preferred.
• Three or more years of group sales experience with a non-profit arts organization
• Experience in development and management of group sales campaigns
• Experience with ticketing system databases, Tessitura helpful.
• Proven ability of identifying leads and closing sales
• Minimum of three years in a customer service role

Physical Demands & Work Environment

• Requires extended periods of time at computer work station. Visual acuity is needed for data entry, review of sales orders and budget spreadsheets. Includes ability to listen and speak on the phone.
• Ability to move or lift up to 25 pounds for presentation set ups. Includes walking and standing for up to 2 hours for events. Moderate noise in open office environment.

How to apply:

To apply please send resume, cover letter and three professional references to jobs@gulfcoastsymphony.org

The Gulf Coast Symphony is an equal opportunity employer. Candidates for employment are considered without regard to race, color, sex, creed, religion, national origin, sexual orientation, geneder identity, gender expression, age, non-job related disability, or marital status.

No phone calls please. Open until filled